Team Name:
DoWhatExcite
Team Members:
DoWhatExcite
Service Buddy’s chat interface suggests life events (job loss, having a child, natural disaster, etc.) to guide the user. Service Buddy is an AI-powered chatbot that helps Australians find relevant government services and support during major life events. It’s designed for people facing significant changes like losing a job, becoming a new parent, or recovering from a natural disaster. The assistant uses natural language understanding to identify the user’s situation and then provides short, clear answers with direct links to official services. By acting as a friendly one-stop guide, Service Buddy makes it easier to navigate information that is often fragmented across multiple agencies, effectively bridging service access gaps in the community.
Service Buddy directly addresses the frustration of sifting through confusing websites and unclear eligibility criteria. Instead of spending hours searching, users get immediate, tailored recommendations – a relief for those who find government processes overwhelming. To ensure trustworthy guidance, the chatbot draws on information from official sources like the Technical Standard for Government’s Use of Artificial Intelligence and Services Australia’s Automation and AI Strategy 2025–27. Aligning with these frameworks keeps the solution responsible and user-focused, echoing the government’s goal of maintaining public trust and delivering better outcomes for Australian. In practice, this means Service Buddy’s answers are accurate, and given in plain language, helping build users’ digital confidence when accessing services online.
While the current prototype gives quick answers and links (without deep diving into complex processes or long chat history), future enhancements are planned to make Service Buddy even more helpful and safe. Planned features include adding conversational memory so the bot can remember context across multiple questions and integrating Scamwatch data to alert users about potential scams – an important step for safe online participation. The team also aims to provide deeper personalization for vulnerable groups and to connect with Services Australia’s APIs (if they become available) for real-time service info or eligibility checks. These improvements would further reduce barriers and boost users’ confidence, ensuring everyone can safely navigate government services in times of need.
Following given datasets closely and developing AI solution that meet fundamentally technical standard of using AI in government and AI strategies 2025-2027
Description of Use We follow guidelines closely and to try meet the AI standards
Description of Use We use AI simplifying customer experiences, building bridges between customer and Australian services, and ensuring AI is always ethical, transparent, safe and human-centered
#Smarter-services
Eligibility: Open to all. Additional bonuses are available for ideas that are consistent with the AI Technical Standards design statements.
Go to Challenge | 37 teams have entered this challenge.
#Empower #Connect #Include
Eligibility: Open to all. Your solution will be measured against its relevance to the theme, practicality and scalability, whether it follows ethical and inclusive design, and its innovation. You must use at least one Government dataset.
Go to Challenge | 29 teams have entered this challenge.
#Navigating-the-digital-seas
Eligibility: Open to all. Your solution will be measured against its relevance to the theme, practicality and scalability, whether it follows ethical and inclusive design, and its innovation. You must use at least one Government dataset.
Go to Challenge | 24 teams have entered this challenge.
