Using AI to Help Australians Navigate Government Services

From birth of a child to job loss, to becoming a carer - people interact with government services during some of life’s most critical moments. But navigating the complexity of supports, eligibility rules and information sources can be confusing and fragmented.
Key information is scattered across many different sources, requiring individuals to have the skills and means to search for, make sense of, and access the right support. For many, this journey can be confusing and overwhelming, leaving them feeling powerless.
For example, people go through major planned or unplanned ‘life events’, such as birth of a child or recovering from a natural disaster, which require interactions with government services provided by different agencies or tiers of government.

This challenge invites participants to explore how generative AI can improve government services - making them more accessible, intuitive, and responsive to the needs of the public.

‘Better services’ might mean more inclusive design, life-event-based support, faster support, seamless navigation between agencies, or smarter mobile friendly tools that support digital self-service. Participants are encouraged to think about government services broadly - think big, challenge assumptions, and design with empathy.

Please note the example datasets are a starting point – you are welcome to incorporate other data sources.

Bonus points for ideas that are consistent with the AI Technical Standards design statements (see https://www.digital.gov.au/policy/ai/AI-technical-standard/technical-standard-governments-use-artificial-intelligence-design).