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Team Name:

SPYDERS_V1

Team Members:

Evidence of Work

#govnav #ai #services #services agent #govhack2025

GovNav (Services Agent)

Project Info

Team Name

SPYDERS_V1

Team Members

Keyur , Kevin Gondaliya , Yi Han , Anubhav DattaGupta , Abin , Nilesh Ramgolam and 3 other members with unpublished profiles.

Project Description

GovNav - Services Agent

Application

📌 Project Description

Service Agent is an AI-powered platform that helps Australians easily discover, understand, and access government services at life’s most critical moments.

From the birth of a child to the loss of a job, from becoming a carer to recovering from a disaster, Australians often face overwhelming rules, eligibility criteria, and scattered information across multiple agencies. Service Agent cuts through this confusion with a simple, friendly, and inclusive experience.

🌟 How It Works

Life Event Cards – Users start by selecting a life event (e.g., “Lost my job”).
AI Chatbot Assistant – A plain-language chat interface that understands questions like “What support can I get?”.
Eligibility Checks – Quick interactive Q&A to help users see if they qualify.
Service Pathways – Clear steps on how to apply, with official links.
Transparency – Always shows data sources, funding details, and last update dates.
Trust & Ethics – Built according to the AI Technical Standard.

👉 Prototype Demo:

Service Agent in Figma

🏆 Challenge Nominations

We nominate Service Agent for the following GovHack challenges:

National Challenge: Using AI to Help Australians Navigate Government Services (#Smarter-services)

✨ Impact

language

Simplifies access to complex government systems in plain language.
Inclusive & accessible – supports people with low digital literacy, language barriers, or disabilities.
Transparent & trustworthy – always shows sources and funding info.
Scalable & adaptable – can grow to cover more life events, agencies, and jurisdictions.

chatbot
📌 Service Agent – Empowering Australians with smarter, simpler, and more transparent access to government services.

#govnav #ai #services #services agent #govhack2025

Data Story

📊 Datasets Used

Data.gov.au – Service listings and eligibility rules
Transparency.gov.au – Funding allocations and program outcomes
AI Technical Standard – Framework for ethical, safe AI in government
Services NSW – Job resources in NSW

🌟 How we used them:

Data.gov.au → Retrieved official service information and eligibility conditions
Transparency.gov.au → Displayed funding and accountability details for programs
AI Technical Standard → Guided design to ensure inclusivity, privacy, transparency, and human oversight
Services NSW → Job resources from NSW

Team DataSets

Service NSW

Description of Use To find data of Jobless services of NSW.

Data Set

AI Technical Standards Design Statements (All)

Description of Use Our project uses the AI Technical Standard as a design guide to make the Services Agent trustworthy and safe. This includes clear explanations of “why this answer?” was given, explicit consent for data use, human-in-the-loop escalation (“Talk to a human”), and transparent data provenance (showing Data.gov.au and Transparency.gov.au as sources). These measures ensure the assistant is not only functional but also compliant with responsible AI principles.

Data Set

Australian Government Transparency Portal

Description of Use Transparency.gov.au is integrated into our assistant to add context about program funding and outcomes. For example, when JobSeeker Payment is recommended, the AI Agent shows its current funding and performance information from Transparency.gov.au. This gives users a clearer picture of how programs are resourced and builds trust in the results.

Data Set

Government Data Portal

Description of Use In our project, https://data.gov.au/ is used to source service information linked to life events (e.g., JobSeeker Payment, Disaster Recovery Payment). When a user tells the AI Agent about their situation (such as losing a job), the assistant queries https://data.gov.au/ datasets to identify relevant programs, eligibility criteria, and official application links.

Data Set