CivicMate

Team Name

Croc and Chips

Team Members

Project Description

Team Name: Croc and Chips

Team Members:

Team Leader: Max (Ngoc Cuong Hoang)
Team Member 1: Kingsley (Kar Keat Koh)
Team Member 2: Felix (Tien Minh Nguyen)
Team Member 3: Avery (Le Quynh Nhu Doan)
Team Member 4: Jane (Phuong Tran Tran)
Team Member 5: Echo (Tianhui Ke)
Team Member 6: Emma (ThiXuan Thanh Tran)

Project Description

Problem

Current myGov is confusing, fragmented, and difficult to navigate—especially during stress-filled life events like having a baby or losing a job.
When you need the most help while navigating through public services, CivicMate will be able to help you complete all necessary tasks.

CivicMate to the rescue!

What is it:

1. CivicMate translates complex policies and procedures into plain English.
2. Curates and matches relevant services and entitlements.
3. Explains eligibility and required documents in simple terms.
4. Provides actionable next steps with direct government links.
5. Avoids bureaucratic jargon to keep guidance easy to follow.

Navigate CivicMate:

1. A personalized dashboard helps users stay on track.
2. Tracks progress across tasks and services.
3. Sends reminders for deadlines and appointments.
4. Stores receipts and reference numbers for verification.
5. Dynamically updates tasks as circumstances change (e.g., moving house, starting a new job)

Why It Matters

• Reduces stress and confusion by turning scattered government information into clear, actionable steps.
• Improves trust and engagement through transparent explanations of “why this matters” and “what’s next.”
• Makes services inclusive and accessible with plain English, accessibility features, and multilingual support.

Precondition, Assumption and Limitation

• Complete centralized personal data from government available for the app

Data Story

As shown from the 2014 survey done by Australia government, there are approximately 20% of the respondents mentioned that they do need help when trying to access the public services via website or mobile application. This further proves that the current public service portal can be further improve to benefit everyone in Australia. - https://data.gov.au/ (Digital Government Survey 2014 - Dataset - Data.gov.au)

For the CivicMate that we developed, we would want to ensure that the data privacy and security are carefully handle according to the Technical Standard from the Australia government. In order to achieve that, the AI agent are integrated into the phone app and personal data will never be upload to any online database for further processing or analysis. - https://www.digital.gov.au/policy/ai/AI-technical-standard/technical-standard-governments-use-artificial-intelligence-whole-ai-lifecycle-statements

Future Plans

• Auto-recognition of uploaded documents to assist the user. They only have to take a photo of the letter receive from the government, then the app will suggest the next step to them.
• Multilingual support is also very important in order to make sure that everyone who is not a native English speaker will have an easier time when accessing all these public service.
• Customize reminder for important task like renewal of driving license or tax refund so that the user will not missed out any important task.

Please help us to improve by filling the survey

https://tally.so/r/w5JEBE

Data Story

AI tools:
https://base44.com/

https://chatgpt.com/

https://gemini.google.com/