Don't Make Me Wait
A chatbot to help people make better decisions about where to go when they have a medical emergency.
Medical emergencies are triaged by hospitals depending on the severity of the condition. This affects how long a patient must wait in an emergency department.
We use data from:
data.nsw.gov.au (Emergency department by Local Health District)
Through a simple chatbot interaction, we help people find the hospital where they are likely to spend the least amount of time waiting to be treated.
As a result we hope to reduce bottlenecks in emergency department waiting rooms.
Evidence of Work
Hospital Quarterly: Performance of NSW Public Hospitals July-September 2014, 2016, 2017
An Emergency Department Patient Flow Model Based on Queueing Theory Principles [Jennifer L. Wiler, MD, MBA, Ehsan Bolandifar, PhD, Richard T. Griffey, MD, MPH, Robert F. Poirier, MD, and Tava Olsen, PhD]
Emergency Department waiting times in major NSW hospitals
Check back here once the first checkpoint passes to see the challenges this team has entered.