The idea is to create a profile of people and offer suggestions to better serve the customer.
This is designed as an internal tool to be used by the call centre as well as client facing support workers to help answer questions.
As the system is used the system will start to learn and be better able to surface information that will be useful.
This tool is designed to be an internal tool used by staff to better handle calls and in person requests for more information.
As the basic information is collected the system will build up a profile of that user to surface questions and answers that are likely to be relevant to you.
Evidence of Work
Description of Use: Example information of questions and answers were taken from the ATO website.
Download Individuals by occupation state and postcode
Description of Use: This spreadsheet contains ratio's of different types of workers by postcode. This ratio can be used as a guide as the questions someone working as a Labourers may ask are likely to be different to a question a question someone that is a manager will ask allowing the system to customize the experience.
Gov Hack 2018
Description of Use: This contains information from the ato providing income by postcode. This also contains data extracted from the ABS providing further information by postcode.
There are no challenges to display for this team as yet.